Refund policy

We want you to feel confident choosing Orea. If your purchase is not right for you, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, your Orea Posture Bra™ must be:

  • Unused, unworn, unwashed, and unaltered.

  • In its original condition, with any original tags attached.

  • Returned with its original packaging and any included promotional items.

  • Accompanied by your order number or proof of purchase.

Items with signs of wear, washing, staining, odors, damage, or alteration are not eligible for a change-of-mind return. Please check your selected size against the product’s size guide before ordering.

These conditions do not affect your rights concerning defective or incorrectly supplied products.

How to Request a Return

Email contact@oreaform.com within 30 days of delivery with:

  • Your name and order number.

  • The item you wish to return.

  • The reason for your request.

  • Clear photographs if the item arrived damaged, defective, or incorrect.

Once approved, we will provide return instructions and the designated return address.

Please obtain approval before sending anything back. Do not use the address on the shipping label unless our team specifically instructs you to do so.

Return Shipping Costs

For change-of-mind returns, sizing selections, or other reasons unrelated to a product defect or fulfillment error, customers are responsible for return shipping.

If we supplied an incorrect or defective item, we will arrange an appropriate resolution and cover reasonable return shipping costs when a return is necessary.

Original delivery charges are nonrefundable unless the return results from a defective, damaged, or incorrectly supplied item, or a refund is otherwise required by law.

We recommend a tracked return service and retaining your shipping receipt until your return is completed.

Damaged, Defective, or Incorrect Items

Inspect your order upon arrival and report any visible damage, missing items, defects, or incorrect products within 7 days of delivery.

Send your order number and photographs of the product, issue, packaging, and shipping label to contact@oreaform.com.

We will assess the issue and arrange a replacement, refund, or another appropriate solution. This reporting window does not remove rights you may have under applicable law.

Items We Cannot Accept for Return

Unless defective or otherwise covered by applicable law, we cannot accept returns of:

  • Worn, washed, stained, altered, or damaged products.

  • Items missing their original tags, packaging, or included components.

  • Personalized or customized products.

  • Gift cards.

  • Products clearly identified as final sale before purchase.

Exchanges

Direct exchanges are subject to availability and are not guaranteed. For an eligible size or color change, contact us first. We may ask you to return the original item and place a separate order.

Refund Processing

After your return arrives, we will inspect it and notify you of the outcome.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for your payment provider to post the refund.

Refunds cannot be redirected to another card or account. If an approved refund has not appeared after this period, contact your payment provider, then email us for assistance.

Order Cancellations

Email us promptly if you need to cancel. Cancellation is possible only before processing or fulfillment begins and cannot be guaranteed.

Orders that have already shipped must follow the return process.

Contact

Orea Customer Care
Email: contact@oreaform.com