Shipping policy
This policy explains how Orea processes and delivers orders.
Delivery Locations
We currently serve customers within the United States.
International destinations, U.S. territories, and APO/FPO addresses are not supported unless an eligible delivery option is available at checkout.
Processing Time
Orders typically require 1–3 business days for processing before shipment. Business days exclude weekends and U.S. federal holidays.
During promotions, holiday periods, or unusually high demand, processing may take longer.
You will receive an order confirmation after checkout and a shipping confirmation with tracking details when your order is dispatched.
Estimated Delivery Time
Standard delivery typically takes 5–10 business days after dispatch.
Processing time is separate from transit time. Delivery estimates are not guaranteed arrival dates. Weather, carrier interruptions, seasonal volume, and other circumstances may affect delivery.
Any order-specific estimate provided at checkout or in your shipping confirmation should be used as the reference for your shipment.
Shipping Charges
Available shipping services and applicable charges are shown at checkout before payment.
If a free-shipping offer applies, its eligibility requirements will be displayed with the offer.
Tracking Your Order
Tracking details are emailed to the address provided at checkout. Please allow up to 48 hours after dispatch for the carrier’s first tracking updates.
If tracking remains unchanged for more than 7 business days, contact contact@oreaform.com with your order number.
Shipping Address Changes
Please confirm that your address, apartment or unit number, and ZIP code are correct before placing your order.
If you notice an error, email us immediately. We will attempt to update the address, but changes may no longer be possible once fulfillment begins.
Orders requiring reshipment because of an incorrect or incomplete customer-provided address may incur additional shipping charges.
Delayed or Missing Deliveries
If your shipment is delayed or appears lost, contact us so we can investigate with the carrier.
If tracking shows delivery but you cannot locate your package:
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Check your mailbox, entrances, and other secure delivery locations.
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Ask household members, neighbors, or building management.
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Allow 24–48 hours for a possible early delivery scan.
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Contact the carrier and notify Orea if the package remains missing.
We review missing-package reports individually using the tracking record and available carrier information. A delivery scan does not, by itself, determine the outcome of every claim.
Damage During Delivery
Report visible shipping damage within 7 days of delivery. Include your order number and photographs of the item, outer packaging, inner packaging, and shipping label.
Keep the packaging while we review your report. We will arrange an appropriate resolution.
Separate Shipments
An order may arrive in multiple packages. When available, we will provide tracking for each shipment. You will not pay additional shipping solely because we divide an order.
Refused or Unclaimed Packages
If a shipment is refused, unclaimed, or returned because of an address issue, any eligible refund will be assessed after the package reaches the designated return location.
Nonrefundable delivery costs and actual additional carrier charges may be deducted where permitted by law.
Contact
Orea Customer Care
Email: contact@oreaform.com